Consumers always have a statutory right of withdrawal when concluding a distance selling transaction. In the following, BBB informs about this right of withdrawal according to the statutory sample. BBB does not grant the right of withdrawal to businesses.
Under subsection 1.1, the consumers’ right of withdrawal is explained and the consequences of a withdrawal are outlined under subsection 1.2. A sample withdrawal form is introduced under subsection 1.3.
BBB does not grant the right of withdrawal - as outlined in this section under subsection 1.1 - to businesses.
Commencement of policy stating the right of withdrawal
1.1 Right of withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reasons.
The withdrawal period is fourteen days from the day when you or a third party nominated you that is not the carrier of the goods, have/has received the merchandise; in the case of a contract that covers several items ordered by you with a single order order and that will be delivered separately, the withdrawal period starts from the day when you when you or a third party nominated by you that is not the carrier of the goods, have/has taken possession of the final item from this order; and in the case of a contract that states several partial deliveries or deliveries of individual parts, it starts on the day you or a third party nominated by you that is not the carrier of the goods, have/has received the last partial delivery or the final part of the delivery.
In order to exercise your right of withdrawal, you need to notify us (the Buddy Bär Berlin GmbH, Geisbergstraße 29, 10777 Berlin, Tel: +49 (0)30 88 77 26 81, Fax: +49 (0)30 88 77 26 90, Email: firstname.lastname@example.org) about your decision to withdraw from this contract by sending us an unequivocal declaration (e.g. a letter sent by post, a fax or an email). You may use the sample withdrawal form that is part of this document, but it is not mandatory to use the form.
You observe the withdrawal period by notifying us about your intention to exercise your right of withdrawal before the withdrawal period expires.
1.2 Consequences of withdrawal
If you withdraw from this contract, we are obliged to reimburse all payments that we have already received from you, including delivery costs (with the exception of any additional costs incurred because you chose a delivery method other than the most cost-effective standard delivery method offered by us) without delay and at the very latest within fourteen days from the day when we have received your notification about revoking the contract. For this reimbursement, we shall use the same method of payment used by you for the initial transaction, unless expressly agreed otherwise between you and BBB. We shall not charge you any reimbursement fees under any circumstances.
We can refuse reimbursement until the merchandise will have been returned to us or until you will have provided evidence that you have returned the merchandise to us, depending on which is the earlier date.
You are obliged to send or give the merchandise back to us without delay and in any case at the very latest within fourteen days from the day when you inform us about your withdrawal from the contract. You observe the agreed period for returning the goods if you send or give them back before the specified period of fourteen days expires.
You will have to bear all direct costs for returning the merchandise to us.
You will only have to carry the costs for any potential loss in the value of the merchandise if this loss in value can be ascribed to handling the merchandise in a way that is not necessary to check the condition, the features and the functioning of the goods.
End of the policy stating the right of withdrawal
BBB complies with the legal regulations and informs you about the sample withdrawal form as follows:
1.3 Sample withdrawal form
If you would like to withdraw from your contract, please fill in the following form an return it to us, using the contact details as stated below:
— To the:
Buddy Bär Berlin GmbH
Fax: +49 (0)30 88 77 26 90
— I/We (*) hereby withdraw from the contract concluded by me/us (*) to purchase the following merchandise (*) / the performance of the following service(s) (*)
— Ordered on (*)/Received on (*)
— Full name of the consumer(s)
— Address of the consumer(s)
— Signature(s) of the consumer(s) (only if the withdrawal form is sent on paper by post)
(*)Please delete as appropriate